Refund policy

REFUND POLICY

While all sales are final, we understand that occasional issues can happen where you may be eligible for a full or partial refund. Our customer service team is happy to assist you in resolving your issue. Some reasons for issuing a full or partial refund may include:

• The order was damaged in transit

• The order arrived after the delivery window caused by carrier delay (missed flights, delays in transit, delivered to the wrong address, etc.).

• The order had quality issues not caused by weather delays or other events outside of our our our shipping partner's control.

• The order is canceled by the customer through their Roses Bouquet account before the label is printed, but the arrangement still shipped (wasn’t caught in time to stop)

• The order could not be located after being marked delivered or was lost by the shipper while in transit

PLEASE NOTE: Photo documentation is required for quality-related refunds.

Orders where the customer has incorrectly entered the shipping address and/or the package has been delayed by circumstances out of the carrier's control (weather, natural disaster, etc.) are not eligible for a refund. 

All refund requests must be submitted within 30 calendar days of the delivery date to be considered.​​​​​​​​​​​​​​