Redelivery Policy

REDELIVERY POLICY

Our promise to you and your recipient is to always ship the freshest, highest-quality stems we can source from our growers. In order to stay committed to quality (and because we work with Mother Nature) this occasionally may mean we need to make a substitution for color and even flower choice. Please note that while we cannot guarantee the exact color or what the exact flower varieties will be, we do guarantee that your specific blooms will be fresh, and beautiful and that you or your recipient will love them!

​​​​​​​​​​​​​If your order does not arrive fresh and beautiful you may be eligible for a complimentary redelivery. Some of the reasons why we would consider redelivery include:

• The order was damaged/delayed in transit and arrived in poor condition.

• The order was lost by the carrier and was not received. We will file a lost claim with the shipper to investigate.

• For customer-based errors (incorrect/incomplete address, timing, etc.) we will redeliver the product at a 50% discount off the original price plus shipping.

All redelivery requests must be submitted within 1 week calendar days of the delivery date to be considered.