Terms of service

We have a fantastic team that conducts several quality checks to make sure we send the most beautiful arrangements. We hold ourselves to a higher standard here at Roses Bouquet and delivering flowers that aren't up to par definitely does not fit within that standard. Delivering fresh, beautiful flowers to your recipient is our number one priority.

​​​​On those rare occasions when there is an issue with your order, we will do our best to make things right by providing a solution that works for you and your recipient.

We evaluate every claim on a case-by-case basis. If requesting a quality-based redelivery, refund or credit, we will kindly ask for your support in helping us address this issue with our internal team  by requesting a photo of the arrangement within 24 hours of receivable. Quality is our #1 priority at Roses Bouquet, and one way we can make meaningful improvements is to ask our customers to help document when we get it wrong so that we know exactly how to fix it moving forward.​​​​​​​​​​​​​​​​​

Orders may be corrected before the label is printed by signing into your Roses Bouquet account and editing the address or delivery window. Once an order is passed to our fulfillment team and the label is printed, no changes can be made to the order. Depending on several factors, including individual farm lead time, production time, transit time, and shipping cut-off times, your order may pass to fulfillment as early as 2 days before the delivery window. In our busier holiday times, labels may be printed as early as one week in advance to ensure we are able to fulfill and deliver all orders on time.

FRESH FLOWERS